Case Studies

Using 3 separate systems — a legacy CRM, a spreadsheet pipeline tracker, and a separate WhatsApp Business account — the sales team was spending 40% of their time on manual data entry instead of selling.

Manual route planning across 200+ daily deliveries in Greater Jakarta led to 30% fuel waste, missed delivery windows, and a 5-person operations team working overtime to reassign drivers when traffic incidents occurred.

Customer service team of 80 agents handled 15,000+ daily inquiries across phone, email, WhatsApp, and social media with no unified platform, resulting in 45-minute average response times and 22% customer churn.